For many years the 3T Vietnamese BBQ located at 20 Ton That Hiep was my favorite restaurant for a good dinner, company party, birthday party, etcetera.
I must have had at least 20 parties over the last few years, some with 40 or more people. The excellent quality of food, friendly staff and nice atmosphere……..at least until last year.
This year, 2011, all of the above seem to have reversed (except the food which is still excellent). I went there 4 times this year and only 1 time the service was good. Many of the old staff seem to have left. For the first time in years some of the sauces were not delivered by default and we were told that we had to pay for them separately. Orders seems to go wrong or take forever and……. last but not least: it is raining season now and they clearly do no longer know how to treat their customers when the raining starts.
Beginning of June I joined a birthday party of a good friend. It all started excellent until clouds were gathering and a storms was coming up. In the past the roof would have been closed already but this time………but this time not at all. Staff simply ignored the obvious. The first drops of rain came down and no action was taken. Finally when it really started to poor down there was some action but all food was already soaking wet and there was no management as to where people should move to. Many people were no longer able to continue their dinner. Freshly brought springrolls were wet, newly opened drinks on the table filled with water and the staff simply assumed that people may want to go back to their seats in case the rain would be over. Last but not least all food (including food that wasn’t grilled yet or which was completely wet) were packed in bags and my friend was told to pay the full price which was ridiculous.
Historically I twice had a situation like this happen before and 3T management came forward with a nice resolution and showed their professionalism. This time however they totally failed from A to Z. It looks like their arrogance has hit the top of their roof and they consider that they have anyway sufficient customer so the excellent service they always provided is no longer needed.
It is a pity that such a great restaurant has turned into a factory and lost their feel for service. This was my last time I came here and actually cancelled two planned parties with them. Unless they restore their quality of service to what it used to be I strongly recommend not to eat there anymore during the raining season as they simply don’t know how to handle such a situation and let you pay for it.
Unfortunately…………I used to be one of the best places of Saigon.